The Istana

We are an extremely environment conscious brand. The least we can do for our planet is to only make high-quality products that can be worn and used for years. With a little love and care your purchase will give you joy for years. We encourage you to repair or reuse whenever possible. One of the great ways also is to exchange and pass it on to friends and family. 

PROTECT 

Your clutch is delicate product made by hand. Though it is sturdy but sometime overloading it could cause undue pressure in the lock. 

If you think it has become too heavy please hold your bag to avoid the sling chain from  being snapped.

Our bags are lacquered and thus water resistant but over exposure to rain or humidity could do damage it. Please keep you bag dry in a dust bag. Wipe with a dry cloth to take way any extra moisture before storing. 
Please do not store two bag surfaces together. They should always be in a dust bag. The surface of the bag could be prone to scratches if exposed to sharp objects or rough surfaces. 

BRING IT BACK

An old IOS bag in your closet deserves a second life! Instead of letting it lie and fill your space, bring it back to us! Trade it in and receive 20% discount on a new item. This way we avoid adding to landfills. We will try to find collector's who were looking for that particular bag and were not able to purchase it earlier.

REPAIR 

We do try our best to repair your bag at a small fee. 
Where as some defects are easy to repair certain hardware defect caused due to negligence or minor accidents might be difficult. But our intent is to help you have your product in a working condition for as long as possible so do consult with us before putting that bag away! 

TIPS

1. Do not over expose to water
2. Dry wipe the frame and avoid direct spray perfume.
3. Don't overload your bag
4. Don't place the hard bags precariously to avoid any falls 
5. No sharp surfaces
6. Always store in a dry dust bag